At Zambezi Elite Explorers, we strongly believe in protecting consumer privacy. That's why we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. This privacy policy describes what information we collect from you, how it is used, and what security measures we take to protect it.
IP Addresses & Cookies
In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimizing our use of search engines or diagnosing problems with our server. Furthermore, to better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems, browser types, etc. This data does not personally identify you in any way. You can choose not to accept cookies by disabling them in the settings of your web browser.
Bookings & Payments
When you book a tour on our website, we require contact information, such as your name and e-mail address and, in some cases, partial or full postal address or telephone number. This information is only used to contact you with information about your tour. In rare cases, we may need to share your contact information with tour guides who are responsible for the booked tour. Otherwise, we do not sell or share this information with any third parties.
At the time of booking, we also ask you for payment information such as credit card number or bank transfer details. We use the utmost level of online security to safeguard your personal data.
Online Security
Our website is protected by the utmost level of online security, meaning your personal data is safe with us. All transactions on the site are secured by COMODO and any data we gather from users is securely stored and safeguarded by the best firewalls available.
Reservation and Cancellation Policies
Reservation Policy
We try our best to make our reservation process work in your favor but we do have a few rules. When you reserve your trip we commit guides and our very important staff of the company (Porters) who load and carry our equipment the day before to make sure you’ll have the best possible activities in Africa. We also turn away other customers who may want to do at the time you chose. In return we ask a few things from you:
Deposits and Payments
Our system will give an option to pay full amount or deposit to hold your reservation depending on the type of tours & the balance shall be paid 2 weeks before or on the day of your activity using our Bank POS machines unless prior arrangement is made with the reservation team to pay on the day of arrival.
Confirmation
At the time you place your tentative reservation, you and our reservationist will set an appropriate CONFIRMATION DATE which will give you time to organize your self, your family, your group and collect their payment.
Cancellation Policy
To receive a full refund or to reschedule your trip – cancellations or changes must be made no later than 48 hrs before your trip date. You will be responsible for payment for whatever number you give us on your confirmation date. Your refund can only be made through the same way we received payments.
Groups And Series
61+ days: All or part of the value of rooms reserved maybe cancelled without penalty
46-60 days: prior to arrival: 50% of the value of rooms cancelled
30-45 days: prior to arrival: 75% of the value of rooms cancelled
0-29 days: prior to arrival: 100% of the value of rooms cancelled
FITs
46+ days: prior to arrival: no cancellation fees
30-45 days: prior to arrival: 50% of the value of rooms cancelled
0-29 days: prior to arrival: 100% of the value of rooms cancelled
***Full pre-payment of the accommodation amount is required in order to secure your booking***
***Check-in is from 14h00 and Check-out is by 10h00***
Vouchers
If your numbers drop or you need to cancel your trip please let us know as soon as possible. Even though we can’t give refunds within 2 weeks of your trip date we will give you vouchers to come rafting with us another time. There are no expiration dates on the voucher and you can use them for any of our Raft One adventure activities. They are also transferable, so if you don’t think you can use them yourself, you can give them to friends or even sell them.
Rafting Policies
There is no age limit.
Our guides will pay special attention to the younger guests as long as they can swim and fit in our USA made Class V Youth Life Jackets. All age requirements are variable with water levels and conditions, which can only be determined the day before the trip. We do also offer a Class I-II trips for little ones as young as 5 years old, this is below rapid number 18 to rapid number 23. Parents may do all big rapids and our staff will help and bring kids to join the rest for the last 5 or so kilometers.
Weight and height restrictions
There are no weight or height restrictions. However, everyone must be able to fit into a class V PFD (life vest). If you’re worried give us a call.
Other restrictions
We can’t allow anyone to raft pregnant.
If you or someone in your group has health issues consult a physician and let Shockwave Adventures know in advance
Waivers
Everyone who participate in any tour or rafts down the Zambezi River must sign a liability waiver. If anyone in your group is under the age of 18 the waiver must be signed by a parent or guardian.
Alcohol and Drugs
The consumption of alcohol or illegal drugs before or during your Zambezi River rafting trip is prohibited.
Dangerous behavior
Please listen to and obey your guide. Our guides are extremely well trained. They want you to have great fun but they also want everyone to be safe. Our guides reserves the right to remove any individual from any activity or white water rafting trip if their behavior in any way interferes with safety.
All Rights Reserved
No content on our website may be used or reproduced for any commercial purposes. Zambezi Elite Explorers reserves the right to amend this privacy policy at any time.